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Available to answer questionsMonday-Friday 8:00am to 4:00pm EST
Messages sent on Friday after 4:00pm or over the weekend will receive a response the following Monday (provided Monday is not a holiday).
Messages regarding a problem with your order receive priority attention. A response will be issued promptly during business hours. Your patience is greatly appreciated.
Please contact us directly as soon as possible if you have questions or concerns about your order. We are happy to provide replacement parts or a full return with refund, if necessary. Your satisfaction is important to us.
Payment & Shipping Information:
Payment accepted via PayPal USONLY.
Our business days areMonday-Friday, excluding holidays.
Orders ship the following business day.This processing time allows for us to properly prepare your shipment, and allows the buyer time for cancellation.Orders may ship USPS Priority Mail or UPS Ground, depending on the buyer's location and item quantity/size.
Most single laptop orders ship USPS Priority Mail. Most multiple laptop orders ship UPS Ground.
If you are unsatisfied with your order, please contact us before opening a formal return case.We can often offer solutions that do not require an open return case, such as replacement parts (keyboard, power adapter, battery, HDD, DVD, etc).If necessary, we will ask you to open an return case. Returned items always receive a full refund promptly once the returned item is received. Return shipping is always free in instances of damaged or non-working items.
Every item in our store donates 100% of the purchase price to Computer Recycling of Virginia, a 501(c)(3) non-profit organization which donates refurbished computers to Virginia's public schools and other non-profit organizations.
RECYCLING PROCESS:This item is R2 Tested for key functions "Ready for resale" We desire to ensure that electronic equipment is recycled In compliance with local, state, and federal laws upon reaching the end of its useful life and will accept items back at no charge. Your participation in ensuring proper recycling of the equipment is appreciated. Please responsibly recycle any unused parts or electronics by shipping them back to us.