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Seller Information:
We are available to answer questionsMonday-Friday 8:00am to 4:00pm EST.
We are a small, family-owned business, and we do adhere to these business hours.Messages regarding a problem with your order receive priority attention. A response will be issued promptly during business hours. Your patience is greatly appreciated.Please contact us directly as soon as possible if you have questions or concerns about your order. We are happy to provide replacement parts or a full return with refund, if necessary. Your satisfaction is important to us.
Se habla español.
Payment & Shipping Information:
Payment accepted via PayPal USONLY.
Our business days areMonday-Friday, excluding holidays.
Orders ship the next business day after payment is recorded.This processing time allows for us to properly prepare your shipment, and allows the buyer time for cancellation.Orders may ship USPS Priority Mail or UPS Ground, depending on the buyer\'s location and item quantity/size.
Most single laptop orders ship USPS Priority Mail. Most multiple laptop orders ship UPS Ground. We can ship overnight by request at the buyer\'s expense (please keep our business hours in mind when submitting time-sensitive requests).At this time, we unfortunately can not offerinternational shipping, shipping to Alaska and Hawaii, or shipping to APO/FPO addresses.Please provide a physical United States postal address,NOT A P.O. BOX. Again, we do NOT offer international shipping.We are NOT responsible for any non-domestic shipping charges if you choose to export the item out of the country to avoid our shipping policy.
Returns:
LightningBolt Electronics is kept afloat by a small team of people, and we work hard to make sure all of our items arrive to our customers in the same condition they are listed. While all of our testing procedures are always adhered to, we are humans processing a very large volume of electronic equipment, and sometimes we make mistakes. Rest assured that we will work with you to resolve any unexpected issues with your item. Any items that arrive not as-described in the listing are eligible for return. If you are unsatisfied with your order, please contact us before opening a formal return case.We can often offer solutions that do not require an open return case, such as replacement parts (keyboard, power adapter, battery, HDD, DVD, etc).If necessary, we will ask you to open an return case. Returned items receive a full refund promptly once the item is received, unless the item is being returned for reasons other than not as-described or the item arrives back damaged/a component was not shipped back. Return shipping is always free in instances of damaged or non-working items, as long as the item is returned in its original condition.
RECYCLING PROCESS:This item is R2 Tested for key functions \"Ready for resale\" We desire to ensure that electronic equipment is recycled In compliance with local, state, and federal laws upon reaching the end of its useful life and will accept items back at no charge. Your participation in ensuring proper recycling of the equipment is appreciated. Please responsibly recycle any unused parts or electronics by shipping them back to us.
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